Buyer FAQ
Short answers before you send an inquiry.
Expanded from our concise buyer Q&A materials and checked against current company information. Model-specific commercial details are confirmed during inquiry follow-up.Are you a factory or a trading company?
We are a factory-backed export company. Yongkang Macyo Import and Export Co., Ltd. handles overseas business, while Yongkang Zhijia Industry & Trade Co., Ltd. is our manufacturing entity.
What products do you specialize in?
We focus on home-fitness accessories, including jump ropes, push-up boards, hand grippers, gyro wrist balls, stair climbers and other compact training products.
How many products can I browse on this website?
The homepage and dedicated catalog provide 27 selected models across six product categories. We have a broader product range, so tell us the category you need and we will share relevant options.
Can you add our logo, custom packaging or private label?
Yes. We support OEM and ODM options that may include logo application, product color, packaging and user manuals. Send the model, quantity, vector logo file and requirements so we can confirm the suitable process, feasibility and MOQ for the exact product.
Do you accept small or trial orders?
We welcome sample and trial-order inquiries. Availability and MOQ depend on the product model, quantity and customization requirements, so we confirm them case by case.
Can I order samples before a bulk order?
Samples can be arranged for selected models. Sample cost, shipping method and lead time are confirmed case by case before the sample order.
How is the price determined?
Pricing depends on the model, quantity, packaging, customization and trade terms. Send us these details and the destination market so our export team can prepare a specific quotation.
What payment terms do you accept?
Payment methods and commercial terms are confirmed in the formal quotation or proforma invoice for each order. Please share your preferred method when you send the inquiry.
How can I start an order?
Send us the product model, quantity, destination market and any customization or packaging requirements. Our export team will reply with the quotation, confirmed details and next steps.
Can you provide real product photos and videos?
Yes. We maintain real product photos for many models and can provide product or production videos for selected items. Tell us the exact model you want to review.
How do you control quality?
Our documented workflow includes first-article inspection, in-process patrol inspection and pre-shipment QA checks. Requirements are confirmed against the exact product and order.
What should I confirm before a home-fitness accessory is ready to launch?
Before shipment, buyers should confirm more than basic product inspection: the final assembled product's key connection and use points, the exact SKU name and included components, final packaging, labels and instructions, barcode and carton information, and a practical way to identify replacement parts. Target-market documentation is confirmed against the specific model and destination. These checks help the warehouse, listing team and after-sales team handle the correct version consistently.
What production processes do you handle?
Our manufacturing operations include injection molding, assembly and packing. Capacity and production details are confirmed for the exact model and current schedule.
Can buyers visit the factory?
Yes. Our factory is located in Yongkang, Zhejiang, and visits can be arranged by appointment. Factory photos and videos are available when an in-person visit is not possible.